Refund and Final Sale Policy
Music Recognition Awards and Accolades Association of America
Effective Date: May 30, 2026
Last Updated: July 20, 2026
1. Purpose
This Refund and Final Sale Policy governs payments made to the Music Recognition Awards and Accolades Association of America, also referred to as “MRAA,” “we,” “us,” or “our.”
MRAA is operated by KLM Enterprises Services LLC.
This policy distinguishes between:
Refund requests.
Billing corrections.
Unauthorized transactions.
Duplicate charges.
Membership cancellations.
Third-party purchases.
Management-approved exceptions.
Customers and applicants should contact support@mraa.me regarding payment problems, billing inquiries, cancellation requests, or refund concerns.
2. All Sales Are Final
Except where required by applicable law or expressly approved in writing by authorized MRAA management, all sales and payments made directly to MRAA are final.
MRAA generally does not provide refunds, returns, exchanges, reversals, or cash credits for:
Membership application fees.
Membership fees.
Certification application fees.
Certification review fees.
Verification or authentication fees.
Appeal or reconsideration fees.
Administrative or processing fees.
Expedited-review fees.
Digital services or products.
Certificates, badges, records, or recognition services.
Sponsorships, advertisements, promotions, or marketing services.
Event-related purchases.
Other services purchased directly from MRAA.
Submitting payment confirms that the purchaser has reviewed and accepted this policy.
3. Refunds
A refund is the return of a valid payment for a product, membership, application, or service that was knowingly purchased.
MRAA maintains a strict no-refund policy. A customer is not automatically entitled to a refund because the customer:
Changes their mind.
No longer wants the service.
Fails to use a membership.
Fails to complete an application.
Does not submit requested evidence.
Withdraws an application.
Disagrees with a certification decision.
Is denied membership or certification.
Receives approval at a different certification level.
Does not receive approval by a preferred date.
Cancels after payment has been processed.
Fails to cancel before an automatic renewal.
Violates MRAA rules or policies.
Has an account suspended or terminated.
Experiences financial hardship or a change in circumstances.
A refund request is different from a request to correct a billing error, unauthorized transaction, or duplicate charge.
4. Membership Application Fees
Membership application fees are strictly non-refundable.
The membership application fee compensates MRAA for:
Application intake.
Eligibility screening.
Administrative review.
Identity or business verification.
Account processing.
Communication concerning the application.
Related administrative work.
The membership application fee remains non-refundable regardless of whether:
The application is approved.
The application is denied.
Additional documents are requested.
The applicant fails to respond.
The applicant withdraws the application.
The application is closed as incomplete.
The applicant later decides not to purchase membership.
MRAA lawfully refuses the application.
Payment of an application fee does not guarantee approval, membership activation, certification, recognition, or access to a specific service.
5. Membership Fees
Membership fees are non-refundable once submitted and processed.
Membership fees will not ordinarily be refunded because a member:
Cancels their membership.
Stops using their account.
Does not submit certification requests.
Does not use available membership benefits.
Is dissatisfied with a benefit or decision.
Fails to maintain current account information.
Fails to comply with MRAA requirements.
Is suspended or terminated for violating MRAA policies.
Membership benefits have no cash value and may not be transferred to another person or business without written approval from MRAA.
6. Certification and Review Fees
Certification, authentication, verification, appeal, and review fees are final and non-refundable once an application is submitted or review begins.
Payment does not guarantee:
Certification approval.
Approval at the requested certification level.
Completion by a particular date.
Acceptance of submitted evidence.
Publication of a public certification record.
Issuance of a physical plaque, frame, or award.
Approval of an appeal or reconsideration request.
MRAA may:
Approve an application.
Deny an application.
Request additional information.
Place an application on hold.
Approve a different level supported by the evidence.
Close an incomplete request.
Suspend or revoke a certification when appropriate.
None of these actions automatically creates a right to a refund.
7. Billing Corrections
A billing correction is not considered a discretionary refund.
A billing correction may be issued when MRAA confirms that:
The customer was charged an incorrect amount.
The wrong service or fee was applied.
A discount approved by MRAA was not properly applied.
A payment was credited to the wrong account.
A payment was incorrectly recorded as unpaid.
An administrative or payment-processing error occurred.
After investigating the matter, MRAA may correct the account by:
Refunding the confirmed overpayment.
Applying an account credit.
Moving the payment to the correct account or service.
Correcting the invoice or receipt.
Applying the amount to an outstanding balance.
Taking another reasonable corrective action.
Customers should report suspected billing errors promptly to support@mraa.me.
A request for a billing correction must include sufficient information for MRAA to identify and investigate the transaction.
8. Duplicate Charges
A duplicate charge occurs when the same customer is unintentionally charged more than once for the same transaction.
When MRAA confirms a duplicate charge, MRAA may:
Reverse the duplicate amount.
Refund the duplicate payment.
Apply the duplicate amount as a credit at the customer’s request.
Apply the amount to another outstanding balance with the customer’s authorization.
A payment is not considered a duplicate merely because:
Multiple applications were submitted.
Multiple certification requests were purchased.
A membership fee and an application fee were charged separately.
An annual renewal followed an earlier membership payment.
Separate services had the same price.
Different accounts used the same payment method.
Duplicate-charge claims should be submitted to support@mraa.me with the payment date, amount, transaction number, and proof of the repeated charge.
9. Unauthorized Transactions
An unauthorized transaction is a payment made without the permission of the payment-account owner.
A person reporting an unauthorized transaction should contact:
MRAA at support@mraa.me.
The applicable bank, card issuer, or payment provider.
MRAA may require:
Proof of identity.
Proof of account ownership.
A bank or card statement.
A fraud affidavit.
A police or identity-theft report when appropriate.
Additional documentation needed to investigate the claim.
MRAA may restrict the related account, suspend services, preserve records, or stop pending activity while the matter is investigated.
When MRAA confirms that a transaction was unauthorized, MRAA may:
Cancel the affected service.
Reverse or refund the transaction.
Cooperate with the applicable financial institution.
Remove unauthorized account access.
Take action against the person responsible.
Report suspected fraud to appropriate authorities.
An unauthorized-transaction claim is not valid merely because an authorized purchaser later regrets the purchase or disagrees with MRAA’s no-refund policy.
10. Membership Cancellation
Members may request cancellation by contacting support@mraa.me.
A membership cancellation:
Stops future membership renewals after the cancellation is received and processed.
Does not automatically refund a payment already processed.
Does not cancel an outstanding balance.
Does not cancel a certification request already submitted.
Does not reverse services already performed.
Does not erase obligations created before the effective cancellation date.
The cancellation becomes effective on the date confirmed by MRAA, unless another date is required by the applicable membership agreement.
11. Prorated Fees After Cancellation
A cancelled member may remain responsible for prorated fees through the effective cancellation date.
Prorated fees may apply when:
Membership is paid through installments.
A partial membership period remains unpaid.
Services or benefits were used before cancellation.
The member received access based on an agreement to pay over time.
A promotional or discounted rate required a minimum membership period.
Additional services were provided before cancellation.
An outstanding membership balance exists.
Prorated fees may be calculated using:
The standard membership price.
The length of time the membership remained active.
The benefits or services used.
The payment plan selected.
Discounts previously received.
The effective cancellation date.
Any unpaid administrative or processing charges.
Amounts previously paid remain non-refundable.
Cancellation does not release a member from paying charges properly incurred before the cancellation became effective.
12. Automatic Renewals
When a membership automatically renews, the renewal schedule and applicable price will be disclosed during enrollment, checkout, or account setup.
Members are responsible for cancelling before the renewal payment is processed.
A cancellation submitted after a renewal charge has been processed does not automatically entitle the member to a refund.
MRAA management may review a documented renewal dispute as a possible management exception, but approval is not guaranteed.
13. Management Exceptions
Although MRAA maintains a final-sale and no-refund policy, authorized management may review exceptional circumstances.
Management exceptions are discretionary and are not guaranteed.
MRAA management may consider circumstances such as:
A confirmed duplicate charge.
A confirmed billing error.
A confirmed unauthorized transaction.
A service MRAA determines it cannot provide.
A payment made because of a material error by MRAA.
An extraordinary circumstance supported by documentation.
Another situation management determines warrants special consideration.
Management generally will not approve an exception because a customer:
Changed their mind.
Failed to qualify.
Failed to submit evidence.
Did not use a membership.
Disagreed with a decision.
Missed a cancellation deadline.
Failed to read the applicable terms.
No longer needs the service.
The membership application fee and membership fees remain non-refundable unless applicable law requires otherwise or authorized management expressly approves an exception in writing.
14. Forms of Management Adjustment
When management approves an exception, MRAA may provide:
A full refund.
A partial refund.
A prorated refund.
An account credit.
A service credit.
A transfer to another eligible MRAA service.
Correction of a payment error.
Another reasonable accommodation.
MRAA may deduct:
Services already performed.
Benefits already used.
Administrative expenses.
Payment-processing costs.
ACH return fees.
Chargeback fees.
Shipping or fulfillment costs.
Third-party charges.
Amounts already owed to MRAA.
Approval of one exception does not create a continuing obligation to approve similar requests.
15. Third-Party Purchases
Purchases made through an independent vendor, store, payment platform, framing company, plaque provider, shipping company, advertiser, sponsor, or other third party are governed by that third party’s policies.
Third-party purchases may include:
Plaques.
Frames.
Physical awards.
Merchandise.
Shipping and handling.
Engraving.
Custom products.
Affiliate purchases.
Independent professional services.
MRAA does not control and is not responsible for a third party’s:
Refund policy.
Return policy.
Exchange policy.
Product quality.
Production schedule.
Shipping delay.
Lost or damaged package.
Warranty.
Billing decision.
Account action.
Customer-service response.
Customers must contact the vendor that accepted the payment regarding a third-party purchase.
To the extent permitted by law, MRAA and KLM Enterprises Services LLC are held harmless from claims arising solely from an independent third-party transaction.
16. Payment Methods
MRAA may accept or require payment by:
Credit card.
Debit card.
ACH bank transfer.
Check.
Cashier’s check.
Money order.
Cash when specifically authorized.
Another payment method approved by MRAA.
All payment methods are subject to this policy.
A returned, rejected, reversed, stopped, disputed, or unpaid transaction may result in:
Membership suspension.
Account restriction.
Certification suspension.
Cancellation of pending services.
Reversal of an issued certification.
Collection activity.
Returned-payment fees where permitted.
Administrative fees.
A requirement to use another payment method.
Stopping payment does not cancel a valid financial obligation.
17. Fraudulent Activity
Fraudulent activity may result in immediate:
Account restriction.
Membership termination.
Application denial.
Certification suspension.
Certification revocation.
Cancellation of pending services.
Preservation of records.
Reporting to payment providers.
Reporting to appropriate authorities.
Fraudulent activity includes:
Using stolen payment information.
Unauthorized ACH activity.
Submitting forged or altered evidence.
Making false identity or authority claims.
Filing deceptive refund requests.
Filing fraudulent chargebacks.
Misrepresenting certification information.
Counterfeiting MRAA certificates or badges.
Attempting to obtain multiple corrections for the same payment.
Funds associated with confirmed fraudulent activity will not be voluntarily returned to the person responsible for the fraud.
18. Chargebacks and Bank Disputes
Customers should contact support@mraa.me before initiating a chargeback or bank dispute so MRAA has an opportunity to investigate the matter.
A chargeback does not automatically cancel:
A valid membership.
A certification application.
An outstanding balance.
Services already provided.
A valid contractual obligation.
MRAA may submit relevant documentation to the payment provider or financial institution, including:
Payment authorizations.
Applications.
Receipts.
Account records.
Communications.
Login or IP records.
Evidence of services provided.
Acceptance of this policy.
Accounts connected to unresolved chargebacks may be suspended or restricted.
19. Right to Refuse or Terminate Service
MRAA reserves the right to lawfully refuse, suspend, or terminate membership, certification, or other services when reasonably necessary to protect:
Certification integrity.
Eligibility standards.
Members and applicants.
MRAA systems.
Financial security.
Legal compliance.
MRAA’s reputation and legitimate interests.
Reasons may include:
Fraud.
False information.
Altered evidence.
Unauthorized payment activity.
Abuse of services.
Harassment or threats.
Security risks.
Intellectual-property violations.
Violation of MRAA policies.
Conduct reasonably determined to be detrimental to MRAA.
Refusal, suspension, or termination does not automatically create a right to a refund.
20. Submitting a Payment Inquiry
Payment problems, refund requests, billing corrections, unauthorized-transaction claims, duplicate-charge reports, and cancellation requests must be submitted to:
Email: support@mraa.me
The request should include:
The purchaser’s full name.
The member or applicant name.
The email address used for payment.
The payment date.
The amount paid.
The payment method.
The transaction, invoice, receipt, membership, or application number.
A clear explanation of the issue.
Supporting documents or screenshots.
The requested resolution.
MRAA may request additional information to verify identity, account ownership, payment authority, or the circumstances of the request.
Submitting an inquiry does not guarantee a refund or suspend a valid payment obligation.
21. Approved Payment Adjustments
When MRAA approves a refund, reversal, or billing correction, the adjustment will generally be issued through:
The original payment method.
An account credit.
A service credit.
Another method approved by MRAA management.
Processing times may depend on the customer’s:
Bank.
Card issuer.
ACH provider.
Payment processor.
Jotform payment integration.
Other financial institution.
MRAA is not responsible for delays caused by a financial institution after MRAA has properly submitted an approved adjustment.
22. Legal Compliance
MRAA will administer this policy in accordance with applicable federal and Missouri laws.
Nothing in this policy limits a legal right that cannot lawfully be waived.
If any part of this policy is found unenforceable, the remaining provisions will continue in effect.
23. Changes to This Policy
MRAA may update this policy to reflect changes in:
Membership plans.
Certification services.
Payment methods.
Cancellation procedures.
Third-party providers.
Legal requirements.
Business operations.
The current version will be posted on the MRAA website with its revision date.
The policy in effect when a payment was submitted will generally govern that transaction unless applicable law requires otherwise.
24. Contact Information
For payment problems, billing corrections, unauthorized transactions, duplicate charges, membership cancellations, third-party purchase questions, management-exception requests, or general inquiries, contact:
Music Recognition Awards and Accolades Association of America
Email: support@mraa.me
Mailing Address:
Music Recognition Awards and Accolades Association of America
KLM Enterprises Services LLC
PO Box 140572
Kansas City, Missouri 64114
25. Acceptance
By submitting an application, purchasing membership, requesting certification, authorizing a payment, or purchasing another MRAA service, you acknowledge and agree that:
All sales are final.
Membership application fees are non-refundable.
Membership fees are non-refundable.
Certification and review fees are non-refundable.
A refund request is different from a billing correction.
Confirmed duplicate charges may be corrected.
Confirmed unauthorized transactions will be investigated separately.
Membership cancellation does not automatically create a refund.
A cancelled member may remain responsible for prorated or outstanding fees.
Third-party purchases are governed by the applicable vendor’s policies.
Management may consider exceptions but is not required to approve them.
Payment does not guarantee membership or certification approval.